UPAY
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Project Description

In order to re-structure and organise the existing system for the consumer to pay the monthly bill and register complaint(s) related to power supply, Bill and Electricity theft M.P.M.K.V.V.C.L wanted to develop a mobile application in order to addressed the concern of the consumer and facilitate the consumer round the clock online. 

1. To ensure that the consumers can register a complaint and track the status of the complaint.

2. To ensure that the consumers can make bill payment online and track the status of the bill payment.

3. To ensure that the consumers can provide confirmation on the resolution done on complaints register by them and provide their feedback.

4. The Consumer shall receive notifications related to various schemes or instructions for consumer floated by the department.

Henceforth, UPAY - Mobile Application has been developed for the consumers of MPMKVVCL belonging to rural as well as for urban areas so that consumer can address the concerns and facilitate the consumer 24 X 7. 

Advantages

android   single

Compatible with any Android Version.

 

Features of handling multiple types of complaint through single interface

land_records   budget

Transparent and accurate system

 

User - friendly interface for easy usage.

search   Third_Party_Applications

Know your Application or Complaint Status anytime and anywhere

 

Easily Integrable with any of the Third Party Application.

 

Project Modules

scheme   online_application

IVRS Management

Module for Adding and Managing the IVRS no. against which the payment is to be or made from the Android Based Application.

 

Application Filling

Module for filling Application form for availing various services online through Mobile 

Complaint_Type_Management   summary

Complaint Type Management

The mentioned module empowers one to manage multiple type of complaints that are to be catered.

 

Payment Collection & Summary

Android Based Mobile Application provides payment collection summary report which is collected against the request catered via calling mode

Complaint_Management   Alerts_Notifications

Complaint Management

The mentioned module facilities registration of multiple type of complaint registered via multiple modes or medium like On call to CC, Mobile App & Web.

 

Alerts & Notifications

Facility of intimating the consumer via SMS or email alerts as and when required of various services.

 

 

Key Features

android   summary

Compatible with Android devices

Android Based Mobile Application compatible with every device & Android version.

 

Payment & Summary

Android Based Mobile Application provides payment collection summary report which is collected against the request catered via calling mode

flash_management   app_action

Alerts (Flash notifications)

Provides flash messages intimating about the bill generated and last date of payment of the bill against the IVRS whose payment has already being done by the mobile application.

 

Application Tracking

Module for viewing the status of application submitted for new service connection via various modes provided

monitoring_dashboard   app_action

Monitoring Mobile Dashboard

Has User specific dashboard for monitoring the transactions made, track application status etc.

 

Register Complaint & Status Tracking

Module for registering complaint and viewing  the status of complaint raised through various modes

Complaint_Management   Third_Party_Applications

Complaint Management

The mentioned module facilities registration of multiple type of complaint registered via Mobile App.

 

Easily Integrable with Third Party Applications

online_payment    

Online Payment Gateway

Integrated with various modes of making payment of the bill via mobile application provided like Online ( Debit /Credit / Net-banking / UPI etc.)

   

Our Valuable Clients

mpmkvvcl

M.P Madhya Kshetra Vidhyut Vitaran Company Limited, 

Bhopal, Madhya Pradesh

 

Project Detail
Winning Awards
  • Category - Government
  • Client - MPMKVVCL
  • Technology - Java,Android,SQLite,ObjectBox
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