Today’s technology-savvy customers not only utilize the Internet and social media to compare and evaluate products, but also to interact with companies and organizations.
Businesses need to provide an outstanding cross-channel customer experience that understands and predicts customer behaviour and delivers the right information to the customer at the right time during every transaction. Call center CRM solutions provide customer service representatives with essential customer information, manage customer interactions across multiple devices and channels, and recommend next best actions to satisfy customer needs.
Our call center CRM solutions are customer and data focused, optimizing interactions to both increase customer satisfaction and drive down costs. Available as an on-premise solution or in the cloud, CRM applications help companies achieve greater customer loyalty, improve productivity, and achieve significant business growth.
Our call centre CRM software includes a guided customer service desktop that provides service agents with pertinent customer information, predictive and adaptive analytics across every channel, enterprise case management tools that support faster and more efficient resolution of customer requests, and social media channel monitoring tools.